Refund policy

30-day returns

We accept return requests within 30 days after delivery. To be eligible, an item must be unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase.

Start a return by emailing deydreamscontact@gmail.com with your order number and reason for return. Wait for return instructions before sending an item. Items sent without authorization may not be accepted.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, or incorrect, and include your order number and clear photos when possible. If we confirm a store or fulfillment error, we will arrange a replacement or refund and cover the reasonable return cost when a return is required.

Exceptions

We cannot accept used personal-care or hygiene items, gift cards, personalized items, hazardous materials, or items marked final sale, except where required by law. Contact us before returning an item if you are unsure whether it is eligible.

Return shipping

Customers are responsible for return shipping for preference-based returns. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise. Use trackable shipping; we are not responsible for returns lost in transit.

Refunds

We will inspect the return and notify you of the decision. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card provider may need additional time to post the credit.

Order cancellations

Email us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed after processing or fulfillment begins. If the order has shipped, the return policy applies.

Contact

Deylin Lucas
363 Blackburn Pl
Joppa, MD 21085
United States
deydreamscontact@gmail.com